Technical Support FAQs
If my business is not in Long Island, New York, can you still provide us with Tech Support Services?
Absolutely, our technical support team will discuss with you your overall needs and determine a way to work remotely on your IT problems. When we need to travel we do; but 99% of technical support issues do not require an on-site IT person.
Is Infinite Media able to purchase hardware or software for our company?
Yes! We have established relationships with various hardware and software providers. These relationships lead to better pricing and additional discounts. Our expert consultants will discuss the overall hardware or software needs with your team and make professional recommendations to meet the needs of your business; all while keeping your budget in mind. Our clients like to take advantage of our technology expertise and turn to us for recommendations; these recommendations usually lead to better pricing when purchasing through us. The additional benefit here is that we are also able to setup new hardware/software prior to delivery at your office. This leads to less stress for your team, time saved in research, lower pricing, and additional convenience. It also means our team gets to play with your new equipment and set it up ready for you; when you receive it, it’s usually ready to go. We love this!
What is the benefit of hiring Infinite Media to handle our IT needs?
All organizations now require some form of IT for their business; whether you are a small business with several computers or a medium to large size business with a complex IT infrastructure. In order to make these systems run efficiently, your business will need access to someone who can fix all IT problems. In a small business this is not a 40 hour per week effort,so hiring someone full time is typically not the right use of your budget. Also, you will now need to provide office space, a full time salary, and additional resources to retain an IT professional in-house. If you are a medium to large size business your IT needs may very well be full time, but it can be more expensive to hire an extremely high level IT expert to oversee larger problems. These larger more complex IT issues require a high level expert, but for smaller IT problems, (break/fix type of issues, troubleshooting, etc.) you will still be paying for a high level expert even if this level of expertise is not required. It is more cost effective for your business to have all levels of technological expertise at your disposal, but only as required. Hiring Infinite Media Corp. to handle your IT Support will give you access to the right level of professional at a fraction of the cost of an internal IT department.
Marketing Services FAQs
How do I get more traffic to my website?
The world of the internet is ever-changing, the rules and practices of 5 years ago are no longer relevant. Our digital marketing specialists are highly trained and research the changes within the industry daily. Let’s discuss your website, we’ll take a look at your industry and determine the best unique approach for your specific business. There is no longer a one-size fits all approach to internet success.
How do I rank on page 1 for the following keywords....?
There are a number of factors here, and the search world has drastically changed in the past 3 years. First, we must understand industry, the types of traffic that you would like to drive to your website, and make sure your website is up to the task. As a next step we’ll begin analyzing your data, and determine which search terms are best serving you, and which ones are not. Let’s get to work!
Which factors are most important for Search Engine ranking?
Let’s begin by saying first, you will need a well designed website with a strong User Experience, or UX. Gone are the days where the only things that matter are page titles, meta data, and on page optimization. The search engines are smarter now; and you will now need a strong foundation, fast site load speed time, domain authority, unique and valuable content, and…. Don’t worry, we’ll work with your team to develop a strategy to drive qualified traffic to your site.
Web Development Services FAQs
How do I know if I need a custom website or a WordPress site? I've been hearing quite a bit about WordPress lately.
The functionality of WordPress is vast and efficient, this type of website can save your budget and save time. The options for WordPress are endless and the platform if managed correctly, can keep your site updated without worrying about browser changes, platform updates, etc. However, sometimes a website requires such customization it makes sense to develop this using custom code from the start of the project. Our team will discuss your options with you, learn about your industry and goals of your website to help you make an informed decision.
My previous website experience was a nightmare with my former company. How can Infinite Media assure me that the issues we had previously will not happen again?
This has to be our most common web development question. We are truly sorry to hear about your bad experience. Our web development team is professionally trained & our customer is always our first priority. Communication is never an issue, a team member is always accessible to answer your questions, give you progress updates, and keep you informed all around. Your website is critical to your business, we understand that, and your website is also critical to OUR business. To date, we have never advertised, and our business has been built on word of mouth referrals. Our goal for web development projects with Infinite Media is to make this a pleasurable experience, this is something you should be excited about! We understand, and we work hard everyday to ensure we achieve this goal.
How long will it take to redesign my current website?
Typically, a website can be designed and completed within 1 month of receiving all deliverables from your organization. Need to have it faster? Just Ask! Deadlines are not something we shy away from, we love a challenge. Let’s get started!