FULLY MANAGED IT SERVICES
Total IT Support Services for Business
Providing Total Managed IT Services to Long Island & New York City Businesses Since 2001
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IT Total Solutions for Your Business - FAQs
New York Metro Area's Preferred Managed Service Provider
Proactive maintenance and monitoring refers to staying on top of your machinery by pushing updates, performing routine maintenance, and constantly monitoring performance. This enables IT support to mitigate a significant number of issues in advance; minimizing downtime and increasing efficiency.
What is an IT Managed Service Provider?
Outsourcing total IT management and network administration or simply end-user support is a strategic method used by businesses to lower expenses, improve expertise, and improve operations. By hiring a managed service provider with expertise in this area; a business is able to increase the expertise level without taking on the cost of an in-house support staff.
What is a service level agreement?
A Service Level Agreement or SLA, is an official commitment between the IT Service Provider and the client. This commitment should outline the quality of service, response time, and even penalties for failure to provide the level of service that was promised. The SLA protects your business and assures you receive the responsiveness and quality of service you were promised.
What is the difference between Help Desk and Technical Support for business?
Technical Support services is typically much more inclusive than Help Desk. A Help Desk is an inbound source of technical support. Helping a client by receiving an email or phone call in regards to a specific issue. Tech support includes proactive maintenance and monitoring of client systems and networks, IT security, and network administrative tasks. Help Desk is typically one aspect of technical support services.
What questions should I ask my IT Service Provider?
It’s important to determine the level of expertise of a Managed Service Provider from the very beginning but it’s also important to know exactly what level of service your business requires. Understand who your team will be speaking with for troubleshooting, how many levels of support there are before you can speak to someone at the administrative level, and what it’s in their SLA.